Frequently asked questions

Our average response time in Castelldefels and surrounding areas is under 20 minutes. We operate 365 days a year, including holidays and nights. As soon as you call, a certified technician heads to your location.

Yes. We use non-destructive techniques whenever the lock allows: precision picks and specialised tools that preserve the cylinder. We only use destructive entry when the lock is blocked from inside, damaged, or is a high-security lock in an emergency situation — and we always inform you before proceeding.

Call our emergency number directly. A technician will be at your door in minutes. Do not attempt to force the door yourself — you risk damaging the cylinder and increasing repair costs. If the key is blocking from the inside we will advise you of the best course of action before starting.

Yes. We operate 24 hours a day, 7 days a week, 365 days a year — no exceptions. Christmas, New Year's Eve, bank holidays: there is always a technician available.

Yes. All our technicians hold official locksmith certification and comply with current regulations. We work with approved brands (ASSA ABLOY, TESA, VIRO, Mul-T-Lock, among others) and always issue an official invoice. Ask us for our credentials if needed.

The price depends on the lock type, time of day, and whether non-destructive or destructive entry is required. Before any work begins, we provide a clear, no-hidden-fee quote. No surprises on the final bill. You can request an estimate by phone or WhatsApp.

Absolutely. Call us, send a WhatsApp, or fill in the form on this site and we'll respond in under 30 minutes with an estimate. If an on-site visit is required, the assessment is free and with no obligation.

Yes. We offer communal entrance maintenance, communal cylinder replacement, keypad or master-key access installation, and maintenance contracts for residents' associations. We also serve commercial premises, offices, and industrial units.

Yes. We install and configure smart locks (Nuki, Yale, Dormakaba, etc.), high-security cylinders with patented keys, and fingerprint or keypad access systems. We advise you according to your door type and security needs at no extra charge.

We accept cash, credit/debit card, and bank transfer. We always issue an official VAT invoice. We do not work without a receipt.

We cover Castelldefels, Gavà, Viladecans, Sitges, Sant Pere de Ribes, Vilanova i la Geltrú, Cubelles, Begues, El Prat de Llobregat, Sant Boi de Llobregat and neighbouring municipalities in Baix Llobregat and Garraf. If you're unsure whether we cover your area, call us and we'll confirm in seconds.